These terms govern the purchase of products and treatment packages through the online shop on this website. By confirming an order you accept these terms, so we ask you to read them before buying. You can download or print them at any time from this same page.

1. Who is selling

Company name	Coralva Inversión, S.L.
Tax ID (NIF)	B09635327
Trading name	Instituto de Cirugía Plástica del Mediterráneo (ICPM)
Registered address	Calle Ángel Villena 36, bajo — 46013 Valencia (Spain)
Email	administracion@institutodecirugiaplastica.es
Telephone	960 488 161 · 644 430 539
Companies Register	Companies Register of Valencia, volume 11127, book 8405, folio 25, section 8, sheet V-202955, entry 1
Healthcare centre	Authorised by the Generalitat Valenciana and entered in the Register of healthcare centres, services and establishments under number 24184

2. Who we sell to

The shop is aimed at people over 18 acting as consumers, that is, buying for their own use and not for resale.

We ship to all of Spain—including the Canary Islands, Ceuta and Melilla—, mainland Portugal and the rest of the European Union. We do not currently ship to Cyprus, Malta, Madeira or the Azores. Zones, prices and delivery times are on the Shipping and delivery page.

Treatment packages can be bought from any country, but the sessions take place at the clinic in Valencia.

3. What we sell

Post-surgical compression garments (bras, girdles, vests, bands and accessories). These are garments worn after an operation. The size is chosen on the product page itself; if you are unsure, write to us before buying and we will help you choose it.
Medical skincare. These are cosmetic products, not medicines: they are not intended to diagnose, prevent or cure disease. Use each product following the instructions on its packaging.
Treatment packages. They entitle you to a set number of sessions at the clinic, on the terms in section 10.

Photographs and descriptions are indicative. Manufacturers’ packaging and presentation may vary without this affecting the product.

4. Prices and taxes

All prices are shown in euros and include VAT. The rates in force apply: 10% on compression garments and 21% on medical skincare and treatment packages. Orders shipped to the Canary Islands, Ceuta or Melilla have the same price but are VAT-free: they are exports, exempt under Article 21 of the Spanish VAT Act, and local taxes (IGIC or IPSI) may apply on arrival.

Shipping costs are not included in the product price and are calculated and shown before you confirm payment, based on your address and the value of the order. The total shown on the payment screen is the total charged: there are no later add-on charges.

We reserve the right to change prices at any time, but an order is always processed at the price in force when it is confirmed.

5. How to buy

You add the products to the basket and review the contents, the quantities and the total.
You enter your contact details and, if the order is being shipped, the delivery address.
You choose the shipping method or collection at the clinic, and the payment method.
You confirm the order and make the payment.
You receive the order confirmation by email. That confirmation is the point at which the purchase is completed.

The invoice is issued and sent to you by email within a maximum of 48 hours. If you need it issued in a company’s name, tell us before paying.

If we spot an obvious material error in a price or in a product description, we will let you know before dispatching the order and you will be able to confirm it at the correct price or cancel it with a full refund.

6. Payment methods

We accept credit or debit card, and also Apple Pay and Google Pay if you are buying from a compatible device. Payment is handled by the payment gateway Stripe Payments Europe, Ltd.

Your card details do not pass through this website and the clinic never sees them: you enter them in the gateway’s secure environment, which is what processes them, and we only receive confirmation that the payment has gone through.

If the payment is declined, the order is not processed and we tell you so on screen.

7. Availability and order preparation

We prepare orders within 5 working days at most (usually sooner). We work from the clinic’s stock and, when a particular size or item is not available, we order it from our supplier.

If for any reason we are unable to supply a product, we will let you know and you will be able to wait, exchange it for another or cancel the order with a full refund.

8. Shipping and delivery

The areas, prices and timescales are set out on the Shipping and delivery page, which forms part of these terms.

9. Withdrawal, returns and exchanges

You have 14 calendar days to withdraw from the purchase without having to give a reason, subject to the exceptions the law establishes for products sealed for reasons of hygiene. Full details, including the withdrawal form, are on the Returns and right of withdrawal page, which forms part of these terms.

10. Treatment packages

The package entitles you to the number of sessions stated on its product page, of the specific treatment stated on its product page.
It is personal to the named holder: it is used by the person on the order. If you want to give it as a gift, tell us and we will issue it in the recipient’s name.
It is valid for 12 months from the date of purchase. Sessions are booked by appointment, subject to availability in the diary; we recommend booking the first appointment as soon as you buy it.
It cannot be exchanged for money, except when exercising the right of withdrawal.
Packages for treatments with a medical indication (Morpheus8, intense pulsed light IPL, Sculptra and chemical peels) include a prior assessment consultation, which is compulsory before the first session. If at that assessment the treatment turns out not to be right for you, the full amount is refunded. No treatment is carried out without a prior medical assessment and your informed consent.
If you cannot attend a session, let us know at least 24 hours in advance and we will rearrange it at no cost. A second missed session without notice uses up that session, because that slot in the diary can no longer be given to anyone else.

11. Your personal data

The data you give us to process an order is processed by Coralva Inversión, S.L. for the purpose of managing the purchase, the delivery, the invoicing and after-sales support, on the basis of performance of the contract and compliance with legal obligations relating to tax and accounting.

In order to meet those purposes the following providers are involved, as processors:

Website hosting	SiteGround Spain, S.L.
Payment gateway	Stripe Payments Europe, Ltd.
Carriage	The carrier making the delivery

The rest of the information —retention periods, how to exercise your rights of access, rectification, erasure, objection, restriction and portability, and the contact details of the Data Protection Officer— is in our Privacy Policy.

Buying from the shop does not create a care relationship and does not generate a medical record. If at any point you write to us describing a reason for consulting us, that processing is governed by what the Privacy Policy provides for health data.

12. Customer service and complaints

For any question about an order you can write to us at administracion@institutodecirugiaplastica.es or call us on 960 488 161. We reply on working days.

We keep official complaint forms available to consumers at the centre itself.

13. Applicable law

These terms are governed by Spanish law, in particular by Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Protection of Consumers and Users, and by Law 34/2002 on information society services and electronic commerce.

For any dispute, the competent courts and tribunals shall be those of the consumer’s place of residence.

14. Changes to these terms

We may update these terms to bring them into line with changes in the law or with new services. The terms in force at the moment an order is confirmed apply to that order, and they are recorded alongside it.

15. Product reviews

Anyone can leave a review on our skincare, garment and accessory pages, whether or not they have bought the product. We do not check that every review comes from someone who has bought or used the product. When the reviewer’s email matches a purchase of that product in this shop, the review carries the label “verified purchase”.

Reviews are published straight away and we check all of them afterwards. Reviews containing a link, an email address or a phone number are published once we have checked them. We publish all of them, positive and negative, and we do not edit them. We only remove reviews that contain insults or personal data, that are not about the product, that advertise something, or that we identify as automated (spam). We do not pay or give anything in exchange for a review. The average rating and the number of reviews are calculated from all published reviews. Each review is the opinion of whoever writes it and does not replace professional advice.

You can leave a review without giving your name or email. If you give your email, it is not published: we only use it to find out whether the purchase is verified and, if needed, to reply to you. If you do not give a name, the review appears as anonymous.

Governing version: the Spanish one. The English translation of this page is provided for convenience and, in the event of any discrepancy between the two, the Spanish text prevails.

General Terms of Sale